Shipping + Handling
BLACK MOB THE LABEL ships worldwide, however free shipping promotional codes are applicable to Australia only. For international shipping enquiries please contact Black Mob The Label before placing your order.
Orders dispatched to certain international cities may be subject to tax upon arrival. Please refer to your local government website for further information on the duties and taxes that may be applicable to your order. Please note that the final order amount does not include duties and taxes applicable to individual international locations and it is the responsibility of the customer to pay these fees upon delivery.
All packages are posted with tracking to ensure a safe delivery. If you are providing a business address please indicate the company name. Please note we do not deliver to P.O BOX addresses as these locations are unattended for a parcel delivery. If you are unavailable when your package arrives, the parcel may be left at the premises or will be delivered to your nearest Australia Post Office and a card will be left directing you with alternate pick up options. If the parcel is left at the premises, we cannot accept liability on behalf of Australia Post, so please provide the best address with the safest point of delivery.
Australian Black Mob The Label orders are delivered via Express Post Satchel (at a flat rate cost of $10 AUD) within 3 business days of sale, unless otherwise stated in the product description for 'Made to Order', 'Custom Made' or 'Build-your-Own' products. These products will be made to the specifications provided and delivered express within the time frame stated in the garment description. Please note that these times do vary from garment to garment. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our designers. Please note the standard delivery time can vary, depending on national public holidays and busy postal periods such as Christmas, New Years and Easter, where dispatch may take up to 48 hours before being shipped. Once your order has been dispatched, you will receive a shipping e-mail with tracking details for the parcel.
For New Zealand orders less than $200 AUD, there is a flat postage rate of $20 AUD. Please email us regarding any New Zealand shipping enquiries.
If you are outside Australia (not including New Zealand) we have a flat rate of $35 AUD. Please email us regarding any international shipping enquiries.
In the event that the ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item or a full refund of your original payment.
Black Mob The Label is not liable for any loss or damage of items from the point of dispatch and any issues are subject to the care of Australia Post or courier company applicable. We will however, work with you in resolving any postal matters.
Please note there is no insurance on items purchased from the Black Mob The Label website. If you wish to insure your purchased item, please contact Black Mob The Label before placing your order to arrange the correct costing.